A 24/7 sales and support assistant for your online store
Every unanswered question is an abandoned basket. ALTAI builds a digital team that responds to the customer immediately and moves them toward the sale.
E-Commerce & Retail what usually gets in the way
Product and shipping questions are not answered fast enough, so baskets are abandoned.
Customer service is buried in the same repetitive questions.
Returns and order tracking are handled manually.
Visitors are not shown the products that actually suit them.
The ALTAI approach: e-commerce & retail a digital workforce
We build a digital team that takes on the repetitive work and runs alongside your people and the systems you already use.
Sales and support assistant
Answers product, stock, and shipping questions around the clock, recommends the right item, and guides the visitor to checkout.
Order and returns automation
Runs order tracking, returns, and exchange requests automatically.
Product recommendations
Suggests products based on what the visitor is looking at, aiming to lift average basket value.
Multichannel integration
Brings WhatsApp, Instagram, and your website together in a single panel.
What we aim for
Aims to shorten response time and reduce basket abandonment.
Reduces the repetitive question load on the support team.
Takes returns and order tracking off manual work.
These describe the intended benefit and are not guarantees. Real results depend on your own data and the scope of the project.
Brands we work with in this industry
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Frequently asked questions
Which e-commerce platforms does it work with?
It is set up to integrate with the e-commerce and messaging infrastructure you already use. The specifics are agreed in the discovery call.
Is there a risk it gives wrong information?
The assistant works only from your own product and policy data. When it does not know something it does not invent an answer; it routes the customer to the right team.
How long does setup take?
It depends on scope; most projects go live within a few weeks. Scope and budget are settled in a free discovery call, based on what your business actually needs.
Is customer data safe?
Data protection is built into the setup from day one, under GDPR and, for Turkish operations, KVKK. Data is used only to run your store.
E-Commerce & Retail let's talk about your digital team
In a free discovery call we listen to what you need, then work out the right solution and budget together.
Book a Free Discovery Call