Step 1 · Today's usageWhich messages go out by hand?
WhatsApp Business API integrationQuestions on WhatsApp get answered straight away, and you take over whenever you choose.
We set up Meta's official AI feature for WhatsApp Business with your own information. Questions about prices, opening hours and location get answered at night too. Conversations build up in your business account rather than on an employee's personal phone.
The platforms we build
- WhatsApp Business API
Meta
HubSpot
n8n
Supabase
Stripe
Gmail
How it is built
Your WhatsApp lineopens in three steps.
First we work out what WhatsApp is used for today and which messages still go out by hand. Then we write the answers and notification templates and send them to Meta for approval. Last, we connect the line to your calendar, your payment system and your customer records.
Step 2 · Answers and templatesThe wording passes Meta's approval.
Step 3 · ConnectionsCalendar, payments and customer records join the line.
What it does
Questions are answered without a wait,and notifications go out on their own.
All six parts sit in one panel. Which conversations were answered automatically, which ones your team took over and which notifications went out are all on the same screen.
Common questions are answered at once
Answers are prepared from the information on your website, in your catalogue and in the documents you provide. Topics you flag, such as discounts or complaints, are passed straight to you.
You take over a conversation whenever you choose
One click puts you in any conversation, and automatic replies stop in that chat. The customer carries on writing to the same number.
Notifications go out on their own
When an order status changes, an appointment comes up or a payment falls due, the notification is sent automatically. You decide which event sends a message.
Templates pass Meta's approval
Once 24 hours have passed since the customer's last message, only a template Meta has approved can be sent. The system applies that rule, and the screen shows when the window has closed.
Conversations build up in the business account
Several people answer from the same number and everyone can see who wrote what. When an employee leaves, the chat history stays with the business instead of leaving on their phone.
The health of the line is visible
Template approvals, replies still waiting, blocks and complaints sit on one screen. If the number's reputation starts to slip, you see it early.
Monthly report
Every month you seewhat went out and what was answered.
The report shows notifications sent, the share of messages answered and the split by message type. Conversations answered automatically are counted apart from those your team took over, so you can see which topics come to you most.
- Notifications sent
- Share of messages answered
- Topics passed to you
Frequently asked
WhatsApp Business integration Frequently asked questions
The WhatsApp Business API is the official way to connect your business number to software. Several people can answer from one number, notifications go out from the system on their own, and chats link to the customer record. For a small team the WhatsApp Business app on a phone is often enough; as message volume grows, the API is what you need.
Meta offers it under the name Meta Business Agent. Answers are prepared from your website, your catalogue and the documents you provide. You flag the topics that should come to you, and you can step into any conversation at any time. During setup we gather your company's information and test the answers against different scenarios.
Meta's official page says it is available to eligible businesses in select markets. We check during discovery whether it is open on your account. If it is not there yet, questions are handled by a reply flow we build that runs on your approval.
Answers come only from the information you provided, and questions it does not cover are passed to you. Every conversation is visible in the panel. The moment you spot a wrong answer you take over and correct the information, and later answers use the corrected version.
Yes. Your existing business number can be connected to the WhatsApp Business API. The route depends on which app the number is used in today. We check that during discovery and tell you in writing how the move will work.
You can send a free-form message within 24 hours of the customer writing to you. After that only templates Meta has approved in advance can be used, and the screen closes the free-text field when the window shuts.
Yes. Meta charges for the messages a business sends to customers, and the price depends on the country and the message type. A free-form reply written by a member of staff within 24 hours of the customer's message is a service message. Service messages have been charged since 1 October 2026, but the first 1,000 each month are free for every number. Replies produced with Meta's own AI feature are charged separately, by the amount of text processed. We check the current rates together before the build.
In your business account and on your customer record. When an employee leaves, the chat history stays with the business, and whoever takes over reads the same customer's history in the same place.
First we spend about a week mapping today's usage and the templates you need, then we show you a demo of the line. The first live workflow opens within 4-8 weeks; the timing depends on account verification and Meta's template approvals. Your own timeline is written into the discovery report.
What gets set up
One number answers questionsand sends notifications too.
Each message type has its own rule. A customer's question can get a free-form reply within 24 hours; notifications and campaigns go out with a template Meta has approved.
Meta Business Agent
Meta's official AI feature for WhatsApp Business. Answers are prepared from your own information, and the topics you flag are passed to you.
Service reply
Answered in free-form text within 24 hours of the customer's message.
Order notification
Sent automatically with an approved template when the order status changes.
Appointment reminder
Goes out with an approved template before the appointment, with the cancellation link inside the message.
Payment reminder
Goes out as the payment date comes up, with the payment link inside the message.
Campaign message
Sent only to people who have clearly opted in, with an approved template and at the planned time.
Related products
Where this is used
- QR menu: the code on the table opens the live menu on your siteA QR menu is a digital menu that opens on the guest's phone when they scan the code on the table. ALTAI Digital builds it as a page of the restaurant's own website, not as a separate app. The menu is edited in one place, and the website and the table code show the same page. Every dish has fields for category, description, price, allergens and a photo. The menu can run in English and Dutch. No menu subscription is needed; the build takes four weeks.
- Ecommerce website development: a store written from scratch, owned by youEcommerce website development is writing an online store, with product management and checkout, so a business can sell on its own domain. ALTAI Digital does not build on a ready-made package or theme; the store is written from scratch in Next.js. The payment provider, marketplaces, couriers and accounting links are chosen in a discovery call. The domain, hosting and source code are registered in your name. The timeline depends on the scope and is confirmed in discovery.
- Restaurant website design: menu, reservations and WhatsApp in one placeA restaurant website answers the three questions a guest asks before choosing a table: what is on the menu and at what price, is it open now and where, and can I reserve. ALTAI Digital builds restaurant sites around those three jobs. The menu is updated in one place and the QR code on the table opens the same page; reservations arrive by WhatsApp or a web form. The site is published in two languages and connected to the Google Business Profile. Delivery takes four weeks.
- Clinic website design: bookings, clinician pages and GDPR-compliant formsA clinic website answers the three questions a patient asks before booking: which treatments and clinicians, how to book, where and when. ALTAI Digital builds clinic sites around those three jobs. Bookings arrive by web form or WhatsApp. Every treatment and every clinician gets a page of its own. Forms that collect health information carry a privacy notice and explicit consent under GDPR Article 9. The site is linked to the Google Business Profile and opens in under three seconds on a phone. Delivery takes four weeks.
- Hotel website design: commission-free direct bookings in three languagesA hotel website is the hotel's own booking channel. A guest books dates and a room without going through Booking.com or another online travel agency. Agencies charge a commission on every reservation; a booking on the hotel's own site carries none. ALTAI Digital builds hotel sites around that difference: booking engine, room and rate pages with an availability calendar, content in Dutch, German and English. The FAQ is backed by WhatsApp and an AI assistant, and the site is linked to the Google Business Profile. Delivery takes four weeks.
- Hair salon website: booking by stylist and service, without platform commissionA hair salon website is the salon's own page where a client sees prices, picks a stylist and a slot, and books. ALTAI Digital builds salon sites around that job. Bookings land on the salon's own calendar, from the web or through WhatsApp; a reminder goes out the day before to reduce no-shows. The site links to the salon's Instagram and Google Business Profile, and client records stay with the salon. Delivery takes four weeks. We work from Rotterdam and Istanbul.
Terms explained
- Google Business ProfileGoogle Business Profile is the free listing that shows a business on Google Maps and in search results. It holds the address or service area, opening hours, phone number, website link, photos, services and customer reviews. Once the owner verifies the listing, they control what it says. The three-business list shown with a map in local searches is made up of these profiles.
- QR menuQR menu is the name for a digital menu that opens when a guest scans a code on the table with a phone camera. No app download is needed. A well-built QR menu is a page on the restaurant's own website: it is edited in one place, and a price change shows at the table at once. A poorly built one is a scanned PDF or a page on someone else's domain.
- Booking engineBooking engines sit on a hotel's own website and let a guest pick dates, read the terms and reserve a room without an intermediary. Availability, room types, price rules and cancellation terms are all defined inside the engine. The guest picks the dates, sees the conditions and finishes the booking. The reservation lands with the hotel directly.
Next step
We write the proposal after we have found the problem together
In a thirty-minute call we listen to how you work and talk through where time and customers are slipping away. If you do not need a digital fix, we will tell you that too.
30 minutes · no preparation needed
Discovery call
Root causefound together
Optionstalked through
Demoafter discovery
Next stepin writing
