You stop making the same decision from scratch.
You explain once how you decide on something like a return, a discount or an application: what you look at, where the limit is, why you approve. When the same decision comes up again, a suggestion is prepared the way you explained, with its reason written next to it. You still give the final approval.
Systems we connect to
HubSpot
PostgreSQL
Supabase
Airtable
n8n
Claude- Your own dashboards
You explain it once,then you only approve.
The rule is the one you already have in your head; we write it down and turn it into a system. Each time the same decision comes up, the suggestion follows the same rule, so the outcome does not depend on who looks at it or on which day.
You explain the decision once
You tell us what you look at, where the limit sits and why you approve. We turn that into a written rule, and the rule only runs once you approve it.
When it comes up again, the suggestion is ready
When a new request arrives, a suggestion is prepared with your rule and the reason is written next to it. A request on the limit gets no suggestion and comes straight to you.
It is logged, and the final say stays with you
Every decision goes into the decision log with its reason and the person who approved it. A month later nobody has to ask why that decision was made.
At an online shop,this is how a return decision is prepared.
Picture an online shop where customer service decides on return requests every day. The person in charge explains the rule once: look at the return window, the condition of the item and the customer's earlier returns. When a new request arrives, a suggestion is prepared from those three things, with its reason. The team member reads it and approves, and the decision goes into the log.
A suggestion is prepared,you make the decision.
The rule is made of the criteria you explained, and nothing adds a new criterion on its own. That is why you can always see where a suggestion came from.
1
You explain it once
The criterion, the limit and the reason are written down together during discovery. No rule runs without your approval.
2
A suggestion is prepared
Each time the same decision comes up, the suggestion follows the same rule and its reason is written next to it. A request on the limit is left to you.
3
You approve
You approve the suggestion or change it. The decision goes into the log with its reason and the person who approved it.
Criterion
The information you look at when you decide: the return window, the payment history, or whether an application is complete.
Limit
The point where the suggestion changes. A request on the limit gets no suggestion and comes straight to you.
Reason
A short sentence that says why the suggestion came out the way it did. No suggestion is prepared without one.
Decision log
Keeps which decision was made, when, by whom and under which rule. When someone disputes a decision, the answer is there.
Final approval
A person always makes the decision. If you want requests inside a set limit approved automatically, you draw that limit too.
Repeatable decision support Frequently asked questions
No. A suggestion is prepared and its reason is written down; a person makes the decision. If you want requests inside a set limit approved automatically, you draw the limit and every automatic approval is logged.
It suits decisions made by the same rule every day. Return or exchange approval, discount requests, first screening of applications, supplier invoice approval and routing a request to the right team are all examples.
You explain it, and we write it down and turn it into a system. During discovery we draw out the rule that lives today in a guideline or in your team's heads; no rule runs without your approval.
Because the rule is written down, a mistake is visible too. The moment you change the rule, new requests follow the new version; earlier decisions stay as they were.
It cannot. A suggestion depends only on the criteria and limits you explained. A request that cannot be judged with confidence gets no suggestion and is left to you.
The data stays on your own infrastructure and is never used to train a model. Which information goes into the decision is written down at set-up; anything not on that list never reaches the system.
Discovery takes a week. In that week we write down, one by one, who decides today and what they look at. The first live workflow opens within 4-8 weeks, depending on the number of rules and the state of the data. The exact timeline for you is written in the discovery report.
Two things are measured at the start: how long it takes to decide on a request and how often different people decide differently on the same request. After set-up both are measured again and shown side by side in the report.
Related products
We write the proposal after we have found the problem together
In a thirty-minute call we listen to how you work and talk through where time and customers are slipping away. If you do not need a digital fix, we will tell you that too.
30 minutes · no preparation needed
