Step 1 · Discovery
Your business information is gathered.
Over about a week we collect your price list, your services and the questions you get most often. The assistant can only give the right answer with this information.
Request handlingWhichever channel it comes from, no request goes unanswered.
Questions on WhatsApp are answered by Meta's own AI feature, and you can take over the conversation whenever you like. When a web form is sent, an email with your brand's signature goes out and the request reaches the right person at the same time. Phone calls are picked up by a voice AI assistant.
Connected channels
WhatsAppWeb formPhone
EmailThey all land in one queue
Requests today
34requests in0left unanswered
2 mintime to first answerMonTueWedThuFriSat
Models in use
Which model writes the draft is a build decision; the source is always your own data.
WhatsAppMeta's official AI featureWeb formBranded reply emailPhoneAnswered by a voice AI assistant
Connected channels
- WhatsApp Business
- Meta
- Web form
- Switchboard and phone
- Gmail
Instagram
HubSpot
Why it matters
A late answer is usually a lost customer.
If a customer gets no quick answer, they write to the next business on the list. When requests are spread across WhatsApp, the form and the phone, nobody can see at a glance which one is still waiting. Once the three channels share one list, waiting requests are visible and waiting time is measured.
Lost requests
0
Left off the record
Whichever channel
Every request lands in the list
Form reply
Instant
Branded email
Sent as soon as the form arrives
The request reaches the right person too
WhatsApp chat
Any time
You can take over
Sensitive topics come to you
Runs on Meta's official feature
First live workflow
4-8
Weeks
Depending on complexity and system count
Written in the discovery report
How it is measured: the discovery report states the before and after comparison in writing.
What it does
Three channels share one list, and nothing is forgotten.
01 · Daily request list
Requests gather in one list
Requests from WhatsApp, the web form and the phone land in the same list.
Each request is logged with its arrival time, and the one waiting longest moves to the top. Who is handling it and how long it has waited sit on one screen.
MonTueWedThuFriSat
02 · WhatsApp
Meta's official AI feature answers on WhatsApp
03
Every web form gets a branded reply
The form is sent
A signed email goes out at once
The request reaches the right person
04
A voice AI assistant picks up the phone
Calls that come in after hours or while the line is busy are answered by a voice AI assistant. The question is answered, a booking is made or a call-back note goes to the right person.
05
Take over the conversation whenever you like
Complaints, price negotiation and contracts are handed to you. The conversation summary and the customer's history open in front of you, so nobody has to repeat themselves.
06
Response time is measured
First response time per channel
Requests left unanswered
Before and after the set-up
WhatsApp Business
The AI feature on WhatsAppis Meta's own product.
Meta has added an official AI feature to the WhatsApp Business app. Common questions are answered with the information you provide, sensitive topics are handed to you, and you can step in whenever you like. We prepare the information and do the set-up.
official feature
Channels
Each channel has its own way of answering.
Each channel is connected with its own rules. Which request goes to whom, and when, is written down per channel.
| Channel | First answer | When it comes to you | Notification | Status |
|---|---|---|---|---|
| WhatsApp | Meta's official AI feature | Sensitive topics, or whenever you choose | WhatsApp Business app | Live |
| Web form | Automatic branded email | As soon as the form arrives | Email and dashboard alert | Live |
| Phone | Voice AI assistant | When the caller asks, or the answer is not in the sources | Call summary | Live |
| Email | Draft reply ready | Every reply goes out with your approval | Shared inbox | Live |
| Instagram | Chat assistant | Sensitive topics, or whenever you choose | Dashboard | On request |
If you use a channel that is not listed, we look at it during discovery and tell you in writing whether it can be connected.
Frequently asked
Request handling Frequently asked questions
It is an official feature Meta has added to the WhatsApp Business app. Common questions are answered with the information you provide, sensitive topics are handed to you, and you can take over the conversation whenever you like. Meta describes it on its own product page.
Meta is opening it market by market and to eligible businesses. We check together during discovery whether it is on for your account; if it is not, we tell you in writing how the same result can be set up.
Whenever you like. Complaints, price negotiation and contracts are handed to you by default, and we write that list with you during set-up. When you step in, the conversation summary opens in front of you.
A reply email with your brand's name, logo and signature goes out straight away. At the same moment the request reaches the right person in your business by email or a dashboard alert.
After hours or while the line is busy, a voice AI assistant answers the call. The question is answered, a booking goes into the calendar or a call-back note goes to the right person. If the caller asks, the call is passed to a member of staff.
From the sources you provide: price list, service descriptions, frequently asked questions and opening hours. Before going live, your information is gathered and the assistant is tested against different scenarios. A question with no match in the sources is handed to you.
Your customer records and message history are not used to train models. On WhatsApp, Meta's own terms apply, and we read them through with you during set-up.
Discovery takes about a week: we map your channels, the questions you get most often and today's waiting times. The first live workflow opens within 4-8 weeks, depending on the number of channels. Your own timeline is written into the discovery report.
Two numbers are measured before the set-up: first response time per channel and the number of requests left unanswered at the end of the day. The same two numbers are measured again afterwards and sit side by side in the report.
How it works
First we gather the information, then we connect the channels.
Step 2 · Set-up
Three channels come together in one list.
WhatsApp, the web form and the phone are connected, and incoming requests land in one list. We agree which topics come to you, and the assistant is tested against different scenarios.
Step 3 · After launch
Response time is measured.
Before and after are compared. New questions that come up often are added to the knowledge base, and a new channel is connected without disturbing what is already running.
Request handling
The customer writes or calls.
The question is answered at once.
The request reaches the right person.
You take over whenever you like.
See it running
Your moveThe set-up starts with a discovery call.
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Service
Chat and voice assistant
Questions on your website, on WhatsApp and on the phone are answered at once with your own information; anything without an answer comes to you.
Service
WhatsApp Business integration
Questions on WhatsApp are answered with Meta's official AI feature and you step in whenever you like. Every chat builds up in the business account.
Workflow
Integrations
The programs you use are connected to each other; nothing is typed in twice, and you see it all from one dashboard.
Where this is used
- WhatsApp automation: one number, approved messages, a kept historyWhatsApp automation is a setup in which a business runs its WhatsApp conversations through the WhatsApp Business API on one number, and notifications go out by rule. ALTAI Digital builds it so that several people can answer from the same number. Booking, order and payment notices go out as templates approved by Meta. Replies to common questions are drafted, and a person decides what is sent. The conversation history stays with the business and links to the customer record.
- AI assistant setup: answers from your sources, hands the rest to your teamAn AI assistant is software that answers customer questions on a website or in WhatsApp using the business's own sources. ALTAI Digital builds AI assistants that speak only from the information you provide. When a question has no answer in those sources, the assistant does not invent one; it hands the conversation to your team with a summary. Customers are told clearly that they are talking to an AI assistant. Written conversations are kept and linked to the customer record.
- AI voice assistant: the phone rings and nobody misses itAn AI voice assistant is software that answers a business phone and replies from the business's own information. ALTAI Digital builds it to speak only from the sources you provide. When a question has no answer there, the assistant does not invent one; it passes the call to your team and a written summary goes with it. Callers are told plainly that they are speaking to an assistant. The first live flow opens in four to eight weeks.
- Social media management: planned content, approved posts, tracked repliesSocial media management runs a business's weekly content plan, post approval and incoming message replies as one connected service. The channel is chosen during discovery, and Instagram comes first. Every post is drafted with a hook, a script, a filming setting and a metric to track before it is prepared. A post passes a language check and never goes live without the client's approval. Messages and comments can feed into the request handling flow, where a draft reply waits for sign off.
- Instagram DM automation: one queue, ready drafts, approved repliesInstagram DM automation routes the direct messages you receive on Instagram, and comments where they are connected, into the same queue as your WhatsApp, email and web form requests. The request that has waited longest rises to the top. Drafts for common questions arrive ready and wait in an approval queue, and by default a person decides what is sent. Earlier conversations with the same person open beside the draft. Where an AI assistant is used, it tells people it is AI and hands unknown questions to a human.
- Law firm website design: an informative, searchable site within bar rulesA law firm website presents the firm's practice areas, lawyers and contact details in an informative register. Bar rules in most European jurisdictions restrict claims of superiority and promises of outcome, so it cannot be written like a marketing site. ALTAI Digital builds firm sites within that boundary. Each practice area gets its own page, the questions clients ask most get guide articles, and intake, appointments, GDPR notices and a structure Google can read are part of the build.
Terms explained
- AI voice assistantAI voice assistants answer the phone with a synthetic voice and turn the conversation into text. The greeting is written by the business. The assistant speaks only from the sources it was given. Where a question has no answer in those sources, it makes nothing up. The call goes to a person, along with a written summary.
- IVRIVR (interactive voice response) is a phone system that answers callers with recorded or synthetic speech and routes them by keypad or voice. The caller picks an option from a menu, and the system sends the call to a team, a queue or a recorded message. The menu is written in advance, and it recognises only the options it was given.
- WhatsApp Business API pricingWhatsApp Business API pricing is the set of charges that Meta applies to each message a business delivers to a WhatsApp user. The rate depends on the message category and on the recipient's country calling code. Meta has charged per message since 1 July 2025. Messages from customers to a business are free, and a partner's fee for running the account is a separate line from Meta's charge.
Next step
We write the proposal after we have found the problem together
In a thirty-minute call we listen to how you work and talk through where time and customers are slipping away. If you do not need a digital fix, we will tell you that too.
30 minutes · no preparation needed
Discovery call
Root causefound together
Optionstalked through
Demoafter discovery
Next stepin writing
