Step 1 · We map the channels
Where do requests come from today?
For a week we work through every channel one by one: where the request lands, who it goes to, how long it waits. The output is a discovery report with a roadmap.
Request handlingEvery request that comes in, in one queue, none left unanswered.
Requests from WhatsApp, email, web forms, phone and portals land in the same list. The one waiting longest sits at the top, the system prepares the draft, and a person decides to send it.
Connected channels
WhatsApp
GmailWeb form
TelegramThey all land in one queue
Today's queue
34requests in91%answered
4 minaverage time to draftMonTueWedThuFriSat
Models in use
Which model writes the draft is a build decision; the source is always your own data.
ChannelsAll in one queueDraftIn secondsSendingWith human approval
Connected channels
- WhatsApp Business
- Gmail
- Telegram
HubSpot
Slack- Web form
- Switchboard and phone
Why it matters
Whether a request gets forgottencurrently depends on someone's attention.
If five channels share no list, nobody can see at a glance which request went unanswered today. Once the queue is single, that weight moves to the system, and waiting time stops being a guess and becomes a measured number.
Lost requests
0
Left off the record
Whichever channel
Every request lands in the queue
Shared queue
1
Number of lists
Five channels on one screen
A new channel does not add a list
Replies sent without approval
0
Default build
Every reply passes a person
Rule-based sending can be opened on request
First live workflow
4-8
Weeks
Depending on complexity and system count
Written in the discovery report
How it is measured: the discovery report states the before and after comparison in writing.
What it can do
It handles the requestand leaves the decision to you.
01 · Daily request queue
Five channels, one queue
Requests from every channel land in the same list; who is on it and how long it waited sit on one screen.
WhatsApp, email, web forms, Telegram and CRM records connect to the same queue. Every request is recorded with its arrival time, and the longest-waiting one moves to the top of the list.
MonTueWedThuFriSat
02 · Where the reply comes from
The draft comes out of your own data
03
Approval queue, with sending in your hands
The draft is prepared
The approver goes on the record
The send time is written down
04
A waiting request moves to the top
A request that passes the time you set is moved to the top of the list and reported to its owner. Remembering is not left to anyone; the rule is written into the system.
05
Client history next to the reply
The same client's earlier requests, the proposals sent and the correspondence open beside the draft. You do not need a second screen to look up the history.
06
Response time becomes a measurable number
Average time per channel
Share of requests left unanswered
Before and after comparison
Every channel
Whichever channel the client writes from,it lands in the same queue.
Adding a channel is not building a new system. You start with five today and the sixth connects to the same queue tomorrow; the team does not learn a new screen.
live
Connected channels
Wherever the request comes from,it connects to the same queue.
Each channel is connected with its own rules. Where the reply goes out from, and who approves it, is written per channel.
| Channel | Where it comes from | Reply format | Approval | Status |
|---|---|---|---|---|
| WhatsApp | Business number | Text and documents | Approval queue | Built |
| Email | Shared inbox | Reply and forward | Approval queue | Built |
| Web form | Site and landing pages | Email reply | Approval queue | Built |
| Telegram | Team channel | Text | Direct | Built |
| CRM record | HubSpot or your own panel | Record update | Automatic | Built |
| Phone | Switchboard and call recording | Call summary and callback | Approval queue | In build |
| Portal and ERP | Dealer or client portal | Record and notification | Rule-based | On request |
If you run a channel that is not on this list, we connect it. A new channel is added without disturbing the existing flow.
Frequently asked
Request handlingFrequently asked questions
No. The system prepares the draft and puts it in the approval queue; a person always decides to send. If you want direct sending for certain request types we can open that, and the rule it went out under stays on the record.
WhatsApp, email, web forms, Telegram and CRM records connect out of the box. A phone switchboard and a client portal are added depending on the scope of the build. If you run a channel that is not on the list, we discuss it in discovery and tell you in writing whether it can be connected.
Yes. If you use HubSpot we connect on top of it; if you have your own panel we connect to that. The queue does not move your existing record structure; it makes the request visible inside the system you already have.
From the sources you give us: the price list, service definitions, frequently asked questions, past correspondence and the CRM record. The system does not form a sentence with no match in those sources; it leaves what it is unsure of empty and flags the question.
The queue runs on your own infrastructure. Your client records and message history are not used to train models. The only thing that goes out is the reply you approved.
There is one queue screen. Most teams do not give up the tool they already use; the queue sits on top of it rather than replacing it.
Discovery takes a week. In that week we work out the channels, the approval rules and today's waiting times. The first live workflow opens within 4-8 weeks; the range depends on the number of channels and how complex the approval rules are. Your own timeline is written into the discovery report.
Two numbers are measured before the build: first response time per channel, and the share of requests left unanswered at the end of the day. The same two are measured again afterwards and sit next to the earlier values in the report.
How it works
From the moment a request arrivesto the moment the reply goes out.
Step 2 · One queue is built
They all collect in the same list.
The channels are connected and requests land in one list. The draft reply is prepared from your sources, and the approval rules are written around your process.
Step 3 · It is measured and grows
Waiting time becomes a number.
Before and after are compared. Request types that repeat often in the queue are tied to a written measure, and a new channel is added without disturbing what already runs.
Request handling
The client wrote.
The request landed in the queue.
The draft is ready, approval is next.
The decision is still yours.
See it running
Our turnBuilding the queue starts with a discovery call.
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Next step
The process first, the proposal after
In a short discovery call we map the process together and tell you plainly whether it is worth automating. If it is not, we say that too.
30 minutes · no preparation needed
Discovery call
Process maptogether
Automation candidatesprioritised
Measurement planin writing
Next stepclear
